SIA “Vakcīna” values the trust of its customers and cooperation partners, therefore we have created this Personal Data Privacy Policy with the aim of providing information to our customers and cooperation partners about their rights and data protection in simple and understandable language.
The personal data privacy policy applies to clients, cooperation partners and visitors of SIA “Vakcīna”, as well as to the website.www.vakcinas.lvvisitors. The Privacy Policy applies to data processing regardless of the form or environment in which a person provides personal data (for example, in person, on the website, in paper format or by telephone).
PERSONAL DATA PROCESSING CONTROLLER
The controller of personal data processing is: SIA “Vaccine” Registration No. 40003551465 Address: Meistaru Street 7, Valdlauči, Ķekava Parish, Ķekava County, LV-1076 Phone: +371 67582948 Email:vakcinas@vakcinas.lv
DATA PROTECTION SPECIALIST
In case of questions related to the processing of customer personal data by SIA “Vakcīna”, please contact us by writing tovakcinas@vakcinas.lv with the indication "Personal data protection".
WHAT DATA DO WE PROCESS AND FROM WHAT SOURCES IS THIS DATA OBTAINED?
SIA “Vakcīna” processes the following personal data:
Basic information about the person – first and last name.
Contact information – phone number and email address.
Company information – company name, registration number and contact details of the cooperation partner.
Account registration data – user access information and password data in encrypted form.
Order data – ordered goods or services, quantity, price, order date and other order-related information.
Delivery data – country/region, address, city, county, postal code and other information necessary for delivery.
Marketing activity data – information about notifications, offers sent to the customer and their use.
Email correspondence and other communication history with the person.
Information related to cookies and similar technologies.
Other personal data that SIA “Vakcīna” must process in accordance with the requirements of regulatory enactments or that a person submits on their own initiative.
Personal data is obtained directly from the person by filling out forms on the website, placing an order, contacting SIA “Vakcīna” by email, telephone or other communication channels, as well as within the framework of contractual relations and provision of services.
FOR WHAT PURPOSES DO WE PROCESS PERSONAL DATA?
We process personal data for the following purposes:
For the sale and/or rental of products and the provision of services – we process customer personal data to serve the customer, verify the customer's identity, prepare and sign a contract and/or invoice, ensure settlement and accounting, and ensure the fulfillment of the manufacturer's warranty obligations for the product.
For the provision of service services – we process personal data to provide medical equipment service, namely, we contact and communicate with the contact persons of the cooperation partner.
For the organization of events (congresses, seminars and training) - personal data is collected and further processed to ensure the participant's participation and registration in the event.
In cases of mutual communication to provide support and information to the client, including for resolving reported issues, applications and submissions submitted by the person (including by mail, e-mail, website, etc.).
For accounting, financial and tax management.
For marketing activities – we process personal data to offer the customer carefully selected products and services, including informing about current offers and news, to conduct market research, compile statistics, as well as to ensure the customer's participation in promotions and events we organize.
To maintain and improve the website.
If we process personal data for purposes that we have not informed you about in this policy, we will inform the individual about the individual terms of processing this data separately.
WHAT IS THE LEGAL BASIS FOR PROCESSING CUSTOMER DATA?
We use the following legal bases for processing personal data:
Consent is the legal basis when marketing materials are sent to the customer, such as current offers, or in order to provide a service appropriate to the customer's health condition, we will need to obtain the customer's consent to process information about the customer's health condition.
A contract is the legal basis for establishing a contractual relationship with a customer or fulfilling a signed contract.
A legal obligation is a legal basis for fulfilling obligations stipulated by law, for example, by completing and storing accounting data in accordance with the Law "On Accounting".
Vital interests are the legal basis to protect the vital interests of customers or other persons, for example, to transfer customer data to emergency responders in the event of an emergency.
Legitimate interests are the legal basis for ensuring interests such as conducting economic activities and developing services, as well as for detecting illegal activities.
WHO DO WE TRANSFER PERSONAL DATA TO?
In all cases, personal data will be processed only by authorized employees. SIA “Vakcīna” does not disclose information entrusted to individuals to third parties, except in certain cases:
If the person has given their consent.
Service providers, such as technical support, accounting service providers, etc.
To state authorities, in cases where SIA “Vakcīna” is legally obliged to provide data to state authorities or if disclosure of data is necessary to ensure the protection of our rights.
In cases where we disclose personal data to the above-mentioned persons, we ensure the protection of personal data by concluding a data processing agreement between us and these persons.
SIA “Vakcīna” always strives to process personal data within the territory of the European Union and the European Economic Area (EU/EEA). Personal data is not processed in a country outside the EU/EEA. The transfer and processing of personal data outside the EU/EEA may take place if there is a legal basis for this, namely to comply with a legal obligation, to enter into or perform a contract, or in accordance with the consent of the person, and appropriate security measures have been taken.
HOW LONG DO WE KEEP PERSONAL DATA?
We retain personal data for as long as necessary for the relevant purposes of processing the personal data. The retention period may be based on the individual's consent, a contract, our legitimate (lawful) interests or applicable laws and regulations.
WHAT ARE AN INDIVIDUAL'S RIGHTS IN RELATION TO THEIR PERSONAL DATA?
A person has the following rights:
Right to access data – the right to know what data about a person is stored and how it is processed.
Right to rectification – the right to request correction of personal data if it is incorrect.
Right to erasure (“right to be forgotten”) – in certain cases, a person has the right to request that we erase personal data (for example, if we no longer need it, or the person withdraws consent to data processing).
Right to restriction of processing – in certain cases, a person has the right to prohibit or restrict the processing of their personal data for a certain period of time (for example, if the person has submitted an objection to the processing of the data).
Right to object – Given your specific situation, you have the right to object to the processing of your personal data where the processing is based on our legitimate interests or public interest. You may object to the processing of your personal data for direct marketing purposes at any time.
Right to data portability – the individual has the right to request that we transmit the data they have provided to us in a machine-readable format. The individual may also request that the data be transmitted to another data processor, but only if this is technically feasible. The right to portability applies only to data that we process with consent or for the performance of a contract.
The right to submit a complaint regarding the processing of personal data to the supervisory authority – the Data State Inspectorate (www.dvi.gov.lv).
To exercise your rights, you must contact us using the contact information of SIA “Vakcīna” mentioned in Section 1 of this policy.
The individual has the right to withdraw consent to data processing at any time, and in such case, further processing of data based on previously given consent for a specific purpose will not be carried out in the future. The withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.
PHOTOGRAPHY AND FILMING AT EVENTS ORGANIZED BY SIA “VAKCĪNA”
SIA “Vakcīna” informs that at public events organized by it, including seminars, presentations and congresses, photography or filming may be carried out with the aim of ensuring brand awareness and advertising, as well as to promote future events organized by SIA “Vakcīna”.
Visitors are informed about photography during the event in various ways, namely by announcing information about the events on the website vaktinas.lv, including information in the privacy policy, and informing visitors about it on site during the event.
SIA “Vakcīna” will store the obtained photos or video recordings until the moment of ensuring the legal interest. Information obtained during public events organized by SIA “Vakcīna” is used to create the public image and recognition of the company, therefore the relevant information may be stored independently, unless it can no longer be used to achieve the goal.
Considering that photos from public events will be made public to ensure the legal interests of the company and ensure recognition, the photos will be available to the wider public. The photos may be processed in an electronic environment and published on the websites of SIA “Vakcīnas” www.vakcinas.lv, www.vakcinas.eu
When choosing what information to publish, SIA “Vakcīna” always strives to ensure that publications do not infringe on the rights and freedoms of individuals, therefore we will try to publish as few images as possible in which individuals can be directly identified.
If children under the age of 13 participate in the event, their filming or photography will only be carried out if personal or written consent has been received from the child's mother or father, or from the child's legal guardian.
If you attend public events organized by SIA “Vakcīna” and do not want to be photographed, please inform us in advance so that we can assess the situation taking into account your wishes! At the same time, we are aware that we do not know all the facts and circumstances about the possible impact, therefore, in order to ensure fair data processing, any person can contact us using the contact information provided to object.
If you do not want a photo with your image to be published, you can contact us and request that your image be deleted by writing to e-mailvakcinas@vakcinas.lv, with the indication “Personal data protection” and indicating the image you wish to delete. We will evaluate each case and try to comply with your wishes as much as possible. We would like to draw your attention to the fact that we are not obliged to delete images in which you cannot be directly identified.
USE OF COOKIES
Cookies are files that collect various technical information about the user's computer, browser and website usage, such as the websites the user has visited and in what order. Cookies allow us to obtain statistics about website usage and the popularity of various sections of the website, as well as other activities. The information received from cookies is used to make the website more user-friendly and to improve the content of the websites.
On our website www.vakcinas.lv, we use persistent cookies, session cookies, and marketing cookies.
Persistent cookies are necessary to browse the website and use its content. If they are blocked, you may not be able to use all the features of the website. We use statistical cookies in aggregate form to understand how visitors generally browse and use the website and to evaluate the effectiveness of marketing campaigns. These cookies help improve the website to provide the best possible browsing experience. Marketing cookies may be used to make our offers more attractive to our website users.
Cookies can be controlled or deleted, as most web browsers can be set to block the storage of cookies on your device. Please note that this will require you to adjust certain settings each time you visit the website, and some services and features may not work. You can usually change your browser settings by following the instructions, which are usually located in the “Help”, “Tools” or “Edit” sections.
FINAL PROVISIONS
SIA “Vakcīna” reserves the right to make changes to its Personal Data Privacy Policy if certain circumstances change that affect the regulation of personal data processing. We recommend that you visit this section regularly to find out the latest information.
